Refund policy

OVERVIEW:

In the unlikely event that your goods are damaged in transit, please email: Info@raceandrally.com

If your goods are missing parts or found to be faulty then please contact us immediately at info@raceandrally.com. Please Note: You must report damaged goods within 24 hours of delivery.  This policy does not affect your statutory rights.

 

1 - RETURNS PROCEDURE:

Race and Rally hope that you will be happy with your purchase from us.  However, in the unlikely event that you need to return an item, the following conditions apply:

  • All returns need authorised by Race and Rally prior to return.  Please contact us via e-mail info@raceandrally.com for details and we will provide Returns Form.  If you send goods back without prior authorisation this may delay/invalidate your refund.
  • Orders must be cancelled within 14 days beginning with the day after the date goods are delivered by contacting Info@raceandrally.com quoting your order number.  Race and Rally will be able to arrange collection for the items although there would be a charge for this.
  • Goods must be returned in their original unspoilt condition; this includes being unused, not fitted or used in any way, suitable for resale and in their original packaging.
  • All returns must be accompanied with fully completed Race and Rally Return Form.  Failure to do this will void any return request.
  • We are unable to refund any delivery or postage costs.
  • We are unable to issue any refund until the goods have been inspected.
  • All goods should be suitably wrapped/packaged to make certain of safe handling and to protect them during transit.  Goods must be returned using a delivery service that obtains a signature on delivery.  Without proof of delivery we cannot consider replacing or refunding items lost in transit back to our premises.
  • We reserve the right to charge for any damage to the item if not suitably packaged when returned.
  • Race and Rally reserve the right to apply a 15% restocking fee to all correctly supplied goods that are returned.

 

1.1 - SPECIAL ORDERS:

Special order items cannot be returned unless the item is faulty.  Your legal rights are not affected. 

 

2 - DAMAGED IN TRANSIT (DIT):

Race and Rally only uses well-respected transportation firms to ensure that your goods reach you in perfect condition. 

However, in the unlikely event that your goods have incurred damage in transportation, please contact us immediately  on +44 (0) 2895 213335 or email info@raceandrally.com

  • Please inspect items before signing for them from any courier service.  Any damage should be noted as an exception to the courier.  Items accepted/signed for without notifying the courier of damage cannot be replaced or refunded.
  • You must contact us by phone or email immediately so that we may make a claim on your behalf with the courier.
  • Your legal rights are not affected.

 

3 - IF THERE IS A FAULT OR MISSING PARTS:

Every effort is made to ensure all products reach you in full working order.

However, if there is an issue with any item, please contact Race and Rally on +44(0) 2895 213335 or via email info@raceandrally.com immediately quoting your order number.

  • Race and Rally may deliver a replacement, or Refund the price you paid for the goods if replacement is not possible.
  • We are unable to issue any refund until the goods have been inspected.
  • Please include a copy of your order and contact details with the returned goods.
  • Any fluids must be fully drained prior to collection or the item may be refused.
  • Your legal rights are not affected

In the event that a product you purchased online develops a fault during its guarantee period (dealt with by the manufacturer), we may offer repair, exchange or refund as appropriate. Your legal rights are not affected.

 

4 - REFUNDS:

Refunds only be made to the same method of payment as your original purchase within 30 days of the transaction date. 

 

5 - RETURN FORM:

Before returning any item to Race and Rally, please ensure that your return has been pre-approved and that a returns form has been completed in full. Your contact details must also be included with the returned item so that we can identify and process your return efficiently, helping to avoid any unnecessary delays.

The returns form can be found here: https://raceandrally.com/pages/returns-forum