Shipping policy
Last updated: 23 February 2026
OVERVIEW:
This policy explains our delivery services, delivery time estimates, delivery charges, and what to do if there is an issue with your delivery.
1 - DELIVERY PARTNERS:
Race & Rally uses DHL Express services for UK and international deliveries, For deliveries within Ireland R&R uses DPD Ireland.
All shipments are subject to the carrier’s terms and conditions.
2 - WORKING DAYS
“Working days” means Monday to Friday (excluding public holidays).
3 - ORDER CUT-OFF AND DISPATCH (HANDLING TIME)
In-stock orders placed before 13:00 (UK time) on a working day are typically dispatched the same working day.
Orders placed after 13:00, or on weekends/public holidays, are typically dispatched on the next working day.
If an item is not in stock or is dispatched directly from a supplier, dispatch time may be longer and we will advise you where possible.
3.1 - DELIVERY SERVICES AND ESTIMATED TRANSIT TIMES (TRANSIT TIME)
All delivery times are estimates.
3.2 - UK EXPRESS DELIVERY (UK MAINLAND)
Estimated delivery: next working day after dispatch (end-of-day service) for most UK mainland addresses.
Optional timed delivery services (where available):
• Delivery before 12:00 – additional charge (shown at checkout where available)
• Delivery before 09:00 – additional charge (shown at checkout where available)
Please note:
• Timed services are subject to DHL service availability for your postcode and may not be available for all products or all areas.
• Next working day/timed delivery is not available for all destinations, and availability may be affected by public holidays and operational constraints.
3.4 - NON-MAINLAND / REMOTE AREAS (UK)
Some locations (including certain Highland, island, and remote postcodes) may incur additional delivery charges and/or longer transit times. Where applicable, these will be shown at checkout, or we will contact you prior to dispatch if an exception applies.
3.5 - INTERNATIONAL EXPRESS DELIVERY
International shipping is available to many destinations. Estimated transit times after dispatch (indicative only):
• Europe: typically 1–2 working days
• USA: typically 1–3 working days
• Rest of World: typically 2–5 working days
International transit times are indicative and may vary due to destination, customs clearance, local conditions, and carrier coverage.
3.6 - DELIVERY TO IRELAND
Estimated transit times after dispatch (indicative only):
• Ireland: Typically 1-2 working days
Estimated delivery times follow the dispatch and transit guidance above once the item is available to dispatch.
If an on-display item must be ordered in (supplier lead time), we will advise you of the expected dispatch timeframe.
3.7 - COLLECTION (CLICK & COLLECT)
Collect in store (Lisburn):
Select the “Collect in Store – Lisburn” option at checkout.
After placing your order, please contact us to arrange a suitable collection time.
Collection is free.
4 - DELIVERY PRICING AND CHARGES
Delivery charges are calculated based on destination and chargeable weight. The delivery charge for your order will be shown in your basket/checkout before payment.
4.1 - UK EXPRESS DELIVERY (UK MAINLAND)
From £9.00 (from 0.5kg)
4.2 - INTERNATIONAL EXPRESS DELIVERY
From £19.95 (from 0.5kg)
4.3 - DPD TO IRELAND DELIVERY
From €12.00 (from 0.5kg)
4.4 - PRICING RULES AND POSSIBLE SURCHARGES (ALL SHIPMENTS)
The following conditions apply to all shipments:
• All prices shown are starting rates.
• Charges are calculated using the greater of:
– actual weight, or
– volumetric (dimensional) weight (where applicable).
• A fuel surcharge may apply and can vary.
• Remote area surcharges may apply for difficult-to-serve locations.
• Oversize, overweight, or non-standard items may incur additional charges.
5 - VAT
All rates are exclusive of VAT unless stated otherwise. Where VAT applies, it will be shown during checkout.
6 - FINAL CHARGES AND EXCEPTIONS
In most cases, the checkout delivery charge is the final delivery charge you pay.
If a non-standard shipment exception arises that cannot reasonably be calculated automatically (e.g., unusual size/shape/packaging constraints), we will contact you before dispatch to confirm any additional charge and you may choose to proceed or cancel for a refund.
7 - CUSTOMS, DUTIES AND TAXES (INTERNATIONAL)
For international shipments:
• The sender is responsible for providing accurate delivery and customs information at checkout.
• Customs clearance delays are outside our control.
• Customs duties and import taxes (where applicable) are payable by the recipient unless agreed otherwise.
8 - DELIVERY PROBLEMS, DAMAGE IN TRANSIT AND FAULTS
8.1 - Damaged in transit:
If your goods are damaged in transit, please contact us as soon as possible.
For transit-damage reporting, please notify us within 24 hours of delivery (this does not affect your statutory rights).
8.2 - Missing parts / faulty goods:
If your goods are missing parts or are faulty, please contact us immediately so we can help.
8.3 - RETURNS AND REFUNDS
Your statutory rights are not affected. For full returns and refunds details (including timelines and any exclusions), please see our Returns/Refund Policy page (linked in the website footer).
9 - CONTACT DETAILS
Race & Rally (NI)
16 Longstone Street, Lisburn, Co. Antrim, BT28 1TP, United Kingdom
Telephone: +44 (0) 28 9521 3335
Email: info@raceandrally.com